Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can raise a request for IT Helpdesk using the options provided.
Hardware and Software Requests
Hardware Request
Request New Hardware *Not for Break-Fix*
Use this form only for requesting new hardware such as a monitor, cables, or laptop refresh.
Required fields are marked with an asterisk*
{"xsrfToken":"0343040ac2bd8cdb6e829e6af809d35eb51b6691_lout","branding":{"id":"14","key":"it","name":"Attain Partners IT Helpdesk","portalBaseUrl":"/servicedesk/customer/portal/14","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/14/6","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#c21930","headerLinkHoverBGColor":"#c21930","headerBadgeColor":"#c21930"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/1d4d34b6-a195-4bcd-98b3-a9c6ae9494d7/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3YmVkOWVhMy0yYzZiLTQxNTgtYjZiZS1iYjBhM2M5NjA4ZmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjFkNGQzNGI2LWExOTUtNGJjZC05OGIzLWE5YzZhZTk0OTRkNyI6WyJyZWFkIl19LCJleHAiOjE3NzE3NjMzOTUsIm5iZiI6MTc3MTc2Mjc5NX0.ZvN-Hb6hncERWL3BD8BkI3lf7QxnS5v1tSZEs5y01vo&client=7bed9ea3-2c6b-4158-b6be-bb0a3c9608fd&mode=fit","logoId":"1d4d34b6-a195-4bcd-98b3-a9c6ae9494d7","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"Welcome!","userInitialAnnouncementMessageWiki":"<p>Please ask your Customer Success Manager for the link to your individual portal.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","announcementHeader":"Welcome!","announcementMessage":"Please ask your Customer Success Manager for the link to your individual portal.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1d3169","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3YmVkOWVhMy0yYzZiLTQxNTgtYjZiZS1iYjBhM2M5NjA4ZmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NzE3NjMzOTUsIm5iZiI6MTc3MTc2Mjc5NX0.Bfk7pH6lmoJ3H0c-FTq_w16CY9v5taQ5VCIQh6YfCoM&client=7bed9ea3-2c6b-4158-b6be-bb0a3c9608fd&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"topBarColor":"#FFFFFF","topBarTextColor":"#172B4D","hasTopBarBeenSplit":true},"portal":{"id":"14","key":"it","projectId":10198,"serviceDeskId":14,"name":"Attain Partners IT Helpdesk","description":"<p>Welcome! You can raise a request for IT Helpdesk using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/14","reqTypes":[{"id":"699","name":"Application Audit Form","descriptionHtml":"","callToAction":"Application Audit Form","introHtml":"<p>This form is to be used when auditing an application's owners or admins</p>","icon":10523,"iconUrl":"https://attainplus.support.attainpartners.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[19],"key":""},{"id":"69","name":"Application Issues","descriptionHtml":"","callToAction":"Application Issues","introHtml":"<p>Get IT support for application issues</p>","icon":10541,"iconUrl":"https://attainplus.support.attainpartners.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[19],"key":""},{"id":"137","name":"Change Management Requests","descriptionHtml":"","callToAction":"Change Management Requests","introHtml":"<p>Change Management Requests</p>","icon":10532,"iconUrl":"https://attainplus.support.attainpartners.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[17],"key":""},{"id":"61","name":"Contractor Onboarding Form","descriptionHtml":"","callToAction":"Contractor Onboarding Form","introHtml":"","icon":10517,"iconUrl":"https://attainplus.support.attainpartners.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[19],"key":""},{"id":"73","name":"Device and Hardware Troubleshooting","descriptionHtml":"","callToAction":"Device and Hardware Troubleshooting","introHtml":"<p>Get IT assistance for employee devices and other hardware *<b>Break-Fix</b>*</p>","icon":10520,"iconUrl":"https://attainplus.support.attainpartners.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[19],"key":""},{"id":"74","name":"General IT Support","descriptionHtml":"","callToAction":"General IT Support","introHtml":"<p>Please use this form for any other IT support requests</p>","icon":10535,"iconUrl":"https://attainplus.support.attainpartners.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[19],"key":""},{"id":"62","name":"Hardware Request","descriptionHtml":"<p>Use this form only for requesting new hardware such as a monitor, cables, or laptop refresh.</p>","callToAction":"Hardware Request","introHtml":"<p>Request New Hardware *<b>Not for Break-Fix</b>*</p>","icon":10467,"iconUrl":"https://attainplus.support.attainpartners.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[17],"key":""},{"id":"87","name":"International Access Request Form","descriptionHtml":"","callToAction":"International Access Request Form","introHtml":"","icon":10487,"iconUrl":"https://attainplus.support.attainpartners.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[19],"key":""},{"id":"203","name":"Single Sign-on Access Requests","descriptionHtml":"","callToAction":"Single Sign-on Access Requests","introHtml":"","icon":10513,"iconUrl":"https://attainplus.support.attainpartners.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[17],"key":""},{"id":"71","name":"Software Request","descriptionHtml":"<p>Use this form to request software from Attain Partner's application library. To view application library use the drop down below</p>","callToAction":"Software Request","introHtml":"<p>Request New Software</p>","icon":10525,"iconUrl":"https://attainplus.support.attainpartners.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[17],"key":""},{"id":"59","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://attainplus.support.attainpartners.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"54","name":"Employee Onboarding","descriptionHtml":"","callToAction":"Employee Onboarding","introHtml":"<p>Request access for new employees.</p>","icon":10517,"iconUrl":"https://attainplus.support.attainpartners.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"55","name":"Internal Access Issue","descriptionHtml":"","callToAction":"Internal Access Issue","introHtml":"<p>Use this form if you don't have access to something that you need.</p>","icon":10541,"iconUrl":"https://attainplus.support.attainpartners.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"72","name":"IT International test","descriptionHtml":"","callToAction":"IT International test","introHtml":"","icon":10511,"iconUrl":"https://attainplus.support.attainpartners.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"56","name":"Other","descriptionHtml":"<p>Provide as much detail as possible about what you need.</p>","callToAction":"Other","introHtml":"<p>Not sure where to log a request? Use this form.</p>","icon":10511,"iconUrl":"https://attainplus.support.attainpartners.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"58","name":"Suggest Improvement","descriptionHtml":"","callToAction":"Suggest Improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://attainplus.support.attainpartners.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""}],"reqGroups":[{"id":19,"name":"General IT Support"},{"id":17,"name":"Hardware and Software Requests"}],"orderMapping":{"19":[699,69,73,74,61,87],"25":[61],"24":[87],"17":[203,137,62,71],"18":[54],"20":[55,56,58]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":14,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"IT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3YmVkOWVhMy0yYzZiLTQxNTgtYjZiZS1iYjBhM2M5NjA4ZmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDE5OCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzE3NjM5OTUsIm5iZiI6MTc3MTc2Mjc5NSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.-plyvZY_A_Uo0JXo02wJI5VRcrWeFTJkth4RPpukYMs","targetCollection":"upload-project-10198","endpointUrl":"https://api.media.atlassian.com","clientId":"7bed9ea3-2c6b-4158-b6be-bb0a3c9608fd","tokenDurationInMins":20}},"reqCreate":{"id":62,"projectId":10198,"issueType":{"id":"10116","name":"General request"},"form":{"name":"Hardware Request","descriptionHtml":"<p>Use this form only for requesting new hardware such as a monitor, cables, or laptop refresh.</p>","callToAction":"Hardware Request","intro":"<p>Request New Hardware *<b>Not for Break-Fix</b>*</p>","instructions":"<p>Use this form only for requesting new hardware such as a monitor, cables, or laptop refresh.</p>","icon":10467,"iconUrl":"https://attainplus.support.attainpartners.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"(max 50 characters)","descriptionHtml":"<p>(max 50 characters)</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10147","fieldConfigId":"10359","label":"Urgency","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10104"],"values":[{"value":"10101","label":"Critical","selected":false,"children":[]},{"value":"10102","label":"High","selected":false,"children":[]},{"value":"10103","label":"Medium","selected":false,"children":[]},{"value":"10104","label":"Low","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/14/create/62","requestValidateBaseUrl":"/servicedesk/customer/portal/14/validate/62","calendarParams":{"firstDay":0,"date":"2026-02-22T07:19:55-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3YmVkOWVhMy0yYzZiLTQxNTgtYjZiZS1iYjBhM2M5NjA4ZmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDE5OCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzE3NjM5OTUsIm5iZiI6MTc3MTc2Mjc5NSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.-plyvZY_A_Uo0JXo02wJI5VRcrWeFTJkth4RPpukYMs","targetCollection":"upload-project-10198","endpointUrl":"https://api.media.atlassian.com","clientId":"7bed9ea3-2c6b-4158-b6be-bb0a3c9608fd","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":2,"updated":"2025-01-02T19:09:59.472044253Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[62],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2,"name":"New hardware request","submit":{"lock":false,"pdf":false},"templateFormUuid":"70919800-5ac1-4afe-abe2-81b5965c33dc"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"5439359d-5961-4bf9-9dfd-989de1407cb0"},"content":[]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":117},"layout":"default","localId":"eb192fe8-3f2b-4d63-a66e-9e6cad794031"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":181},"layout":"default","localId":"ec8464c5-fcb7-45ad-9a75-3088c3f2bb8a"}},{"type":"paragraph","content":[]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":123},"layout":"default","localId":"d8646b53-417d-4c80-abbc-4756fe285cbb"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":99},"layout":"default","localId":"621e8d8b-373c-4cb2-a7aa-d7ba0ef9e767"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":176},"layout":"default","localId":"0053775f-43db-4c21-ad62-09acd90243f4"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"53f39083-7da4-47ef-ae39-e43c30e30b7a"},"content":[{"type":"text","text":"Please note this request requires manager approval. "}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":178},"layout":"default","localId":"c0f99dd0-bfb7-479a-aa11-f06312392c47"}}]}],"conditions":{"177":{"i":{"co":{"cIds":{"123":["6"]}}},"o":{"sIds":["3"]},"t":"sh"},"173":{"i":{"co":{"cIds":{"123":["8"]}}},"o":{"sIds":["2"]},"t":"sh"},"175":{"i":{"co":{"cIds":{"123":["9"]}}},"o":{"sIds":["1"]},"t":"sh"}},"sections":{"1":{"conditions":["175"]},"2":{"name":"Laptop Charger","conditions":["173"]},"3":{"conditions":["177"]}},"questions":{"181":{"type":"um","label":"Approving Manager Name","description":"","validation":{"rq":true},"jiraField":"customfield_10003","questionKey":""},"117":{"type":"cd","label":"Who is This Request For?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Myself","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"123":{"type":"cm","label":"Select Hardware","description":"","validation":{"rq":false,"mns":0,"mxs":1},"choices":[{"id":"8","label":"Laptop Charger","other":false},{"id":"9","label":"Replacement Laptop","other":false},{"id":"6","label":"Monitor","other":false}],"questionKey":""},"99":{"type":"pg","label":"Comments","description":"Please describe in detail the current issues you are experiencing.","validation":{"rq":true},"choices":[],"questionKey":""},"178":{"type":"pg","label":"Comments","description":"Upon approval a single 24in monitor and necessary cables can be provided.","validation":{"rq":true},"choices":[],"questionKey":""},"176":{"type":"pg","label":"Comments","description":"Please describe in detail the current issues you are experiencing.","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"70919800-5ac1-4afe-abe2-81b5965c33dc"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":2,"updated":"2025-01-02T19:09:59.472044253Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[62],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2,"name":"New hardware request","submit":{"lock":false,"pdf":false},"templateFormUuid":"70919800-5ac1-4afe-abe2-81b5965c33dc"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"5439359d-5961-4bf9-9dfd-989de1407cb0"},"content":[]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":117},"layout":"default","localId":"eb192fe8-3f2b-4d63-a66e-9e6cad794031"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":181},"layout":"default","localId":"ec8464c5-fcb7-45ad-9a75-3088c3f2bb8a"}},{"type":"paragraph","content":[]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":123},"layout":"default","localId":"d8646b53-417d-4c80-abbc-4756fe285cbb"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":99},"layout":"default","localId":"621e8d8b-373c-4cb2-a7aa-d7ba0ef9e767"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":176},"layout":"default","localId":"0053775f-43db-4c21-ad62-09acd90243f4"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"53f39083-7da4-47ef-ae39-e43c30e30b7a"},"content":[{"type":"text","text":"Please note this request requires manager approval. "}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":178},"layout":"default","localId":"c0f99dd0-bfb7-479a-aa11-f06312392c47"}}]}],"conditions":{"177":{"i":{"co":{"cIds":{"123":["6"]}}},"o":{"sIds":["3"]},"t":"sh"},"173":{"i":{"co":{"cIds":{"123":["8"]}}},"o":{"sIds":["2"]},"t":"sh"},"175":{"i":{"co":{"cIds":{"123":["9"]}}},"o":{"sIds":["1"]},"t":"sh"}},"sections":{"1":{"conditions":["175"]},"2":{"name":"Laptop Charger","conditions":["173"]},"3":{"conditions":["177"]}},"questions":{"181":{"type":"um","label":"Approving Manager Name","description":"","validation":{"rq":true},"jiraField":"customfield_10003","questionKey":""},"117":{"type":"cd","label":"Who is This Request For?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Myself","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"123":{"type":"cm","label":"Select Hardware","description":"","validation":{"rq":false,"mns":0,"mxs":1},"choices":[{"id":"8","label":"Laptop Charger","other":false},{"id":"9","label":"Replacement Laptop","other":false},{"id":"6","label":"Monitor","other":false}],"questionKey":""},"99":{"type":"pg","label":"Comments","description":"Please describe in detail the current issues you are experiencing.","validation":{"rq":true},"choices":[],"questionKey":""},"178":{"type":"pg","label":"Comments","description":"Upon approval a single 24in monitor and necessary cables can be provided.","validation":{"rq":true},"choices":[],"questionKey":""},"176":{"type":"pg","label":"Comments","description":"Please describe in detail the current issues you are experiencing.","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"70919800-5ac1-4afe-abe2-81b5965c33dc"},"linkedJiraFields":["customfield_10003"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}